Ace Revo: Ive tried it all.. NOTHING WORKS!! If it got HP in it, go away!
Bo Uvero: Then on your HP software go to settings and then click CLEAN PRINTER HEAD
then it should work
miyagi ryota: I just used this on my HP 5510, it works now.
I used hot water on paper towel scrubbed gently for 1 minute the silver
circle (contact pressure), your towel would turn black with ink and then
after 3 mins. I used an alcohol swipes I scrubbed gently for 30 seconds. I
let it dry for 5 mins. I printed a test page, clean printhead and align
printer. (all these commands are in the settings of the printer).
That's it. Thanks to ------- "After Hour Tv & Pc repair"
Mark Hageman: I tried other fixes and was just about ready to pitch my machine before
seeing this video. It worked perfectly for me. Thanks!
Prescott Bush: SOLVED! Hp photosmart 5510 won't print black ink. EMPHASIS ON: USE HOT
WATER, PAPER TOWEL, AND LET 1-2 DROPS OF HOT WATER SEEP DOWN INTO SCREEN.
(use a flashlight to view the little circular port that the cartridge fits
down over is in fact a screen). To everyone that this fix in the video
worked, great! To those of us that it didn't work at first and to those
that never got it to work, let me just say TRY THIS: 1)use hot water 2)
let 1-2 drops of the hot water seep into the screen. KEEP TRYING. The key
is in using really HOT water and NOT drying the water off, leave 1 or 2
drops of the water to seep down into the screen. Now, at first when I
tried it, it didn't work for me because I didn't use hot water on a paper
towel, I was using cold water on the end of several Q-tips, even used an
old toothbrush to scrub the screen thinking the top of the screen was
plugged but that didn't work, although it cleaned black off of it, it
didn't penetrate down into the screen to moisturize and lubricate it so to
speak, AND the other thing I did wrong was that I dried the screen nice and
dry, so there was no moisture to get the ink moving. This was a mistake
because my printer really needed some hot water to seep down into it so
that the new black ink could flow. You've really got to get 1-2 drops of
HOT water to seep into the screen then put the ink cartridge in and then
run clean cartridge.
What finally worked when I used really hot water on the end of a corner of
a paper towel (not a Q-tip) and let the water STAY on the screen and held
the wet hot paper towel portion onto the screen for a few seconds, letting
the water REMAIN on the screen without wiping excess water off. I didn't
pour water into it, but I did leave a good 1 or 2 drops of the hot water
seep down into it from a very wet corner of a paper towel.
After I held the hot water paper towel on the screen for a few seconds, I
put the black cartridge back in and THEN RAN THE CLEAN CARTRIDGES OPTION on
the printer and wallah it printed, really light gray, but it was printing.
Then I ran the clean cartridges option again 3 more times, by the 3rd time
it was normal black printing.
I did try that one idea of putting cotton against the large round ink port
on the cartridge itself as one of the posters suggested, but that didn't
work. The problem with my printer was that it was just too DRY and the hot
water loosened some dried portions of my screen, but I think more
importantly added the moisture to get the new ink "moving" and flowing into
the print head.
For the record I was using a genuine HP ink cartridge, brand new. I
removed all cartridges when I did the HOT WATER PAPER TOWEL TRICK. Then
immediately put them back in and ran the clean cartridges. My color
cartridges are empty, so there was no way I'd have a color ink mess.
THANKS FOR THIS VIDEO.
Jacqueline Baylis: I have this same problem and it is so annoying, thought it was just me but
obviously not!! I have now cleaned out the head with a tissue and warm
water and the wiped it dry, this did not really do the job so did what some
one else said and put some kitchen paper (as had no cotton) on the head and
after a few goes it seems to have done the trick but surely this is not
really the answer HP should be named and shamed!!
Connor Gatchell: thank you worked first time :)
Ju young Vanderwater: This solution seems to have worked for my photosmart 5510, although the
printouts are still flaky. At least it's printing SOME black. Before, I
had nothing coming out. Thanks!
AgentErick99: Had the same problem I had to remove the print head and really really clean
it. I called HP they were no help tried to sell me a new printer. But it
was fixed and it worked. When I cleaned it I noticed there was a lot of ink
backed up in the printer head. I did a print test a few times and it was
Normal. I had a HP Photosmart C410.
Bo Uvero: On the bottom of the ink cartridge take a paper towel and push on the
bottom of the ink then the thing should be uncloged
David Combs: I have only used this printer like 3 times and already having this
Marie Hovengen Møller: Im having problems with the other side of the head, the seating and the top
of the head is working properly, but the printer still wont print black...
Ive tried 2 different cartridges aswell, nothing seems to be working for
Richard Sommers: Solution worked great. I needed to repeat the process of cleaning with a
very warm wet paper towel and running the printer cartridge cleaner
approximately 4 times. Finally it was perfectly clear and worked without
issue. I probably should have changed my black cartridge sooner as I ran it
to the very end even though I was getting the automated messages saying the
ink level is low. Thanks again for the great suggestion!
Heidi Block: This didn't work for me, nor did any of the other dozens of things I tried.
What DID work was lightly bending the copper wires on the printhead where
the cartridge makes contact. Good luck!
Brad Kenyon: The problem is with the print cartridge not seating onto the base
properly. Thus the contact pressure needed on the ink pad is not
sufficient to cause the ink to flow into the print head. This is a
cartrige manufacturing problem that HP will not admit too. A work around
that I use is to take a very small bit of cotton (about 2 millimeter) and
place it in the print cartridge ink pad ( The round whole under where you
remove the orange plastic break away seal). Then insert the cartride and
wait a while to let gravity allow the ink to flow down into the print head.
Guy Cammilleri: I tried all of these ideas and none of them worked, so I just bough an
Epson WF 4630, and will never buy an HP product again.
iFix: Had the same problem black would not print on the HP 6525 carried out the
instructions re cleaning, now the printer works just fine. I used kitchen
roll paper, water as hot as possible squeeze out excess and lightly dab as
shown. Many thanks.
NANO-Nils: I have the 5520, and it sucks too :-(
No black...20 tries to cleaning..no way!
My printer is 3 months old !!!! No more HP after 20 years...
thumbs up for this video !! :-)
vivian van: Just got this issue two days ago, although i been using for almost 2 years.
Tried so many times and still didn't work, i hate hp now !!!!
Davie Martin: Nice one man, fixed the problem on my hp 5515d AIO (uk model)
Richard Sommers: Albert - you must wet the screen where the ink cartridge passes the new ink
into the printer. Their is dried up ink in the screen and you need to get
enough moisture in the screen to allow the new ink to flow.
Cindy Goddard: Thank you for the video. Unfortunately, this did not work. As well as
other suggestions from HP. Just simply quit printing black, even with new
cartridges. The 5510 is simply a piece of useless garbage. Never again.
Purple Jersey: This worked for me perfectly! No need for fancy fluids, syringes or fuss!
James Upton: Iv just spent 4 hours on this piece of crap....I will NEVER EVER buy HP
again!!!!!!!!!!!!! I wasted 20 euros on parts for this absolute disgrace!
121,000 views for this problem!!! Is this even legal to sell such poor
mshiiki: Worked for me, Thank You! I have a C310a photosmart with the same
print head assembly shown here. There is another post that shows you can
remove the print head assembly and rinse out the heads with water, let the
assembly dry, and it worked for him. I wouldn't recommend HP Photosmarts
to anyone. My paper feeder sucks and has to be adjusted all the time.
simon choe: H
Mina Burrows: I tried all these suggestions. Nothing worked. I'm very frustrated.
Thanks for the video though. I won't be buying HP again.
zoe voellm: THANK YOU SO MUCH. I was ready to give up. Used an old towel, moistened it
and rubbed over the screen over and over.
DASH35: ok After several tries and close to 30 bucks for new black in no go. you
have over 86,000 hits for this issue HP should be ashamed of them selves.
not buying HP again their computers suck too.
Tim Danaher: Thank you so much! I was at the end of my tether!!!
Michael Cann: YOU'RE THE MAN!! THANK YOU VERY MUCH!!
RaineyCat: Finally! My printer now prints black ink! Seems like a simple fix...but
HP didn't tell me. Thanks.
Stay Isie: freak HP!!! Taking money from over 100000 people by selling them such a
garbage, than what happend next is that the printer wont paint and
customers dont get any support of the lousy so called Support-Team.
PLEASE PEOPLE STAY FAR FROM Hewlett Packard...FAR AS POSSIBLE !!!
Cami Ferguson: Not working for me! I've used super hot water and dried it - run the
"clean print heads" feature about 5 times....no luck. Any other
Steve Ash: This didn't work for me, although it seems to have done for others. No
admission from HP that this is a major problem, despite 90,405 hits on this
page, so clearly a common problem. Will definitely go to another vendor
johnson dell: For Any Printer Tech Support Contact At: +1-844-833-8353
James Benner: This worked for me but I used a q-tip. I had to run the clean head 3
d c: Thank you very much for posting this. I was about the throw the printer out
after having tried everything to get the black ink cartridge to work.
Following several washes with a wet paper towel as you recommended I am
finally seeing output. It's not perfect but it is a massive improvement.
Joe Nicoletti: Brilliant Brad K ...The work is around by adding the cotton spacer for the
ink to flow through. Amazing Brad K.... Even though it took me 4 hrs to
figure out how to even think of asking a stranger on this forum, It worked.
And it IS a design flaw. NOT ME!!! I cant imagine how much grief I would
have had ahead of me if I did not figure this out...Now Im too exausted to
DO THE WORK I WAS SUPPOSED TO DO....arrrgghh
BetaboyBuffet: If it's not whining for new ink it prints striped pages. Don't think i'll
get a third HP.
Jay Williams: This didn't work for me, however it did lead me to investigate getting the
head out of the printer which has fixed my problem! I have posted
instructions of how I did this here -
Hope it helps someone!
Somalia Carmichael: After doing this reclean ink head and smears it kinda helps
JustJTV: piece of crap! i hate this printer. thanks man
Michael Axelsson: After doing this for about 4 times, using boiled water dripping right down
throug the filter screen until the filter was full. Then softly blowing it
dry with high preasured air, wet the filter again, blowing, wet, blow and
finaly wet the filter ful and dry of the top filled water with a bit of
tissue, then replacing the cartridge agian. Run the cartridge cleaning
program a couple of times, then after doing the procedure above for about 4
times it starts working... Be patient, everyone, it will solve the dried up
ink in the filter eventually. As I wrote, it took me about 4 times before
Thanks alot for this tips, man !!!
Saved me some money for a new printer (this one is only 18 month old, but
I've used re-filled, no-HP cartridges, so I've taken a known risk ;-) )
Adrian Thomas: You are totally brilliant. Don't know who you are, but was about to buy a
new printer. Your trick has worked and I am very thankful.
MVrockersPS3: 20 min before school lovely.
Marlena Linne: After spending 2 1/2 frustrating hours and getting nowhere fast, this
gentleman solved my problem in 10 minutes. It's too bad HP can't do the
Michelle Miller: Tried it....Still can not get my blank ink to work!!! It's got a brand new
HP ink cartridge in it. Very frustrating!!!
isabella1001: thank you!!!!!!
Mike Sutherland: I have had this printer for about 12-13 months and have recently replaced
all 60 plus dollars worth or cartridges thinking that the ink dried up due
to inactivity. After spending about an hour working on Christmas letters
and 2 hours troubleshooting a printing not printing, I was on the verge of
smashing this printer to bits! HP customer NO-support was worthless. I will
try this technique and give it a go. If it does not work, I am going to
mangle this thing, box it and ship it to HP's CEO or their quality control
department. Regardless, I will never buy a HP related product again.
Terrible and greedy company! Oh, Merry Christmas everyone!